We value privacy
We take the protection of your personal information very seriously. This policy is designed to describe the personal information we collect, how we protect it and what we do with it.
From time to time, we may need to change this policy. If we do so, we will post the updated version on our website and it will apply to all of your information held by us at the time.
We may collect current and historical personal information including information about your:
- contact details
- identification details including Medicare number (under the Human Services (Medicare) Act)
and Healthcare Identifier (under the Healthcare Identifiers Act)
- preferences in respect of our services and health products services
- enquiry/complaint details
- communications with us and using our platform
- payment details
- health insurance details
- next of kin, emergency contacts and nominated representatives
- information relevant to your consultation, including information and opinions regarding your health condition, treatments and allergies
Health professionals using our platform, may also collect information relevant to your consultation, including information and opinions regarding your health condition, treatments and allergies.
Background information about you and your family may also be collected where provided voluntarily or relevant to your consultation, and this may include information about your lifestyle, work, relationships, ethnic background, religion, beliefs, sexual preference/activity and genetic information. Personal information from your national eHealth record may also be collected in accordance with the Personally Controlled Electronic Health Records Act – refer to myhealthrecord.gov.au for further details.
Personal information is collected pursuant to Federal and State health laws including those mentioned above and the National Health Act.
If you engage with us as a health professional, we may also collect information about your skills, qualifications and experience.
Method of collection
We collect personal information you provide to us or your health professional directly. We may also collect personal information through other means, including from other health professionals and your relatives, guardians and representatives and myhealth.gov.au. In relation to health professionals, we may also collect your personal information from publicly available sources, professional registers, background check providers and academic institutions.
The method for collection of online services information is detailed in “Information we collect about your use of online services” below.
Storage and protection
We hold personal information electronically and in hard copy form, both at our own premises and in secure offsite environments.
We implement a range of measures to protect the security of personal information, including – depending on the circumstances – electronic access controls, premises security and network firewalls.
Why we collect personal information
FitMed provides an online platform designed to facilitate communications and interactions between independent health professionals and patients.
Health professionals provide health services including diagnosing medical conditions and advising on treatment.
We collect, hold, use and disclose personal information to provide our platform and services to you and your health professionals.
We may not be able to do these things without your personal information.
We will not use health information about you for direct marketing purposes except in accordance with applicable legal requirements.
To whom we disclose personal information
We may exchange your personal information with our related bodies corporate, your and our representatives, your family members (where appropriate), health professionals and our service providers. Our service providers include providers of archival, auditing (including quality assurance in relation to health professionals using our platform), accounting, customer contact, legal, business consulting, banking, payment, debt collection, delivery, data processing, data analysis, document management, information broking, research, investigation, insurance, website or technology services.
In relation to electronic prescriptions or referrals, we may exchange your personal information with health professionals.
We may also exchange personal information with Medicare, health insurers and any party funding your health services in relation to matters such as claims, cover and billing.
Where you have an eHealth record under the national system, your health professional may contribute your personal information to the operator of that system.
We may use or provide de-identified health data for research for the purposes of improving patient treatment and outcomes, unless you opt out or we are subject to legal restrictions.
Information we collect about your use of online services
When you interact with our websites, other online services including our apps, email communications and social media profiles (‘Online Services’) our system may record information such as the date and time of your interaction, the pages accessed, and any information downloaded. This information is used for statistical, reporting and website administration and maintenance purposes.
Like many other websites, our website may use ‘cookies’ from time to time. The cookie helps us to maintain the continuity of your browsing session and remember your details and preferences when you return. You can configure your web browser software to reject cookies however some parts of our website may not have full functionality in that case.
Our Online Services may also use, from time to time, third party services including, among others: Google Analytics, Google Adwords, Facebook, LinkedIn, Twitter, Instagram and Snapchat. These services help us understand: how you use and interact with our Online Services; and the effectiveness of our marketing strategies.
The Online Services may contain links to other sites. We are not responsible for the privacy practices or policies of those sites.
Accessing and updating your personal information
Please contact us if you wish to seek access to or correct of any personal information we may hold about you. We aim to respond within a reasonable time and may need to verify your identity.
Please provide as much detail as you can about the particular information you seek, in order to help us locate it. We may deny some requests for access to or correction of personal information where the law allows us to do so.