We take the protection of your personal information very seriously. This policy is designed to describe the personal information we collect, how we protect it and what we do with it.

 

The health professionals you interact with through our platform will also collect and handle your personal information, and you can expect them to do so in a manner consistent with this Privacy Policy unless they inform you otherwise. Those health professionals are subject to additional legal obligations and professional standards for the protection of your personal information.

 

From time to time, we may need to change this policy. If we do so, we will post the updated version on our website and it will apply to all of your information held by us at the time.

Personal information

We may collect current and historical personal information including information about your:

    name
    contact details
    identification details including Medicare number (under the Human Services (Medicare) Act)
    and Healthcare Identifier (under the Healthcare Identifiers Act)
    preferences in respect of our services and health products services
    enquiry/complaint details
    communications with us and using our platform
    payment details
    health insurance details
    next of kin, emergency contacts and nominated representatives
    information relevant to your consultation, including information and opinions regarding your health condition, treatments and allergies

 

Health professionals using our platform, may also collect information relevant to your consultation, including information and opinions regarding your health condition, treatments and allergies.

 

Background information about you and your family may also be collected where provided voluntarily or relevant to your consultation, and this may include information about your lifestyle, work, relationships, ethnic background, religion, beliefs, sexual preference/activity and genetic information. Personal information from your national eHealth record may also be collected in accordance with the Personally Controlled Electronic Health Records Act – refer to myhealthrecord.gov.au for further details.

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