Treatment
Outcomes
Support
Patient Care
Better
Patients
support connected to your care
If you are a FitMed patient, support related to your care, treatment, or experience is provided directly through the FitMed app.
This allows us to:
• protect your health data with clinical-grade encryption
• verify identity before responding
• connect you directly to your care team
• maintain clinical governance and accountability
Care teams
support connecting Care Teams
If you are a clinician, clinic, or facility working with FitMed, support is available through the FitMed app as part of your Connect access.
This ensures:
• verified professional identity
• protection of patient and practice information
• role-specific, governed support
support built for healthcare
- not help desks
secure support, where it belongs
If you’re unable to access the app
technical and access support
If you are unable to download the app, sign in, or access support due to a technical issue, you can contact us using the technical and access support form.
This form is intended only for:
• app store download issues
• account access or login problems
• technical faults preventing app use
Please do not include:
• medical information
• clinical questions
• treatment details
FitMed is designed to support care, clinicians, and partners through secure, verified channels — because healthcare demands higher standards.
For all care-related, clinical, and account-specific support, we use our secure FitMed app. This ensures privacy, identity verification, and direct connection to the right team — without exposing sensitive information through open channels.
If you’re unable to access the app
use the technical support form below
Care teams
support connecting Care Teams
If you are a clinician, clinic, or facility working with FitMed, support is available through the FitMed app as part of your Connect access.
This ensures:
• verified professional identity
• protection of patient and practice information
• role-specific, governed support
Patients
support connected to your care
If you are a FitMed patient, support related to your care, treatment, or experience is provided directly through the FitMed app.
This allows us to:
• protect your health data with clinical-grade encryption
• verify identity before responding
• connect you directly to your care team
• maintain clinical governance and accountability
Why FitMed works this way
Healthcare requires more than convenience — it requires trust.
By separating secure care support from access and technical assistance, FitMed protects privacy, reduces risk, and ensures every interaction is handled in the right environment.
Our support principles
• Secure by default
• Verified identity
• No email-based clinical support
• No on-selling or third-party data sharing
• Clear pathways for every audience
find the care that fits you
If you’re unable to access the app
technical and access support
If you are unable to download the app, sign in, or access support due to a technical issue, you can contact us using the technical and access support form.
This form is intended only for:
• app store download issues
• account access or login problems
• technical faults preventing app use
Please do not include:
• medical information
• clinical questions
• treatment details
secure support, where it belongs
support built for healthcare
- not help desks
FitMed is designed to support care, clinicians, and partners through secure, verified channels — because healthcare demands higher standards.
For all care-related, clinical, and account-specific support, we use our secure FitMed app. This ensures privacy, identity verification, and direct connection to the right team — without exposing sensitive information through open channels.
If you’re unable to access the app
use the technical support form below
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